FAQ

DO YOU PROVIDE SERVICES FOR OUTSIDE THE SEATTLE AREA?
No. Currently Bigfoot Delivery services the Puget Sound region only. Click here to view our service area map.

DO YOU PROVIDE SERVICE TO THE GENERAL PUBLIC?
No. Currently Bigfoot Delivery provides services for business customers only.

DO YOU OFFER DELIVERY SERVICE FOR HAZARDOUS MATERIAL?
No. Bigfoot Delivery does not provide services for any hazardous material including flammable or combustible material of any kind.

WHAT ARE THE HANDLING CAPABILITIES OF YOUR SERVICE VEHICLES?
Bigfoot Delivery has the capability to handle items as small as an envelope and freight up to 14'L x 8'W x 7'H.

HOW MUCH LEAD TIME IS NEEDED IN ORDER TO BOOK A PICKUP?
Although a small amount of lead time can ensure scheduling availability, we are often able to make your last minute request work. Please don't hesitate to submit your request and get ready to be amazed by our speedy service! 

WHAT IS THE DIFFERENCE BETWEEN SERVICE LEVELS?
Bigfoot Delivery offers multiple service levels to meet your needs. Just select one of the following levels of service when entering your order details.

COURIER SERVICE LEVELS

Standard Courier Service gets your shipment delivered by end-of-day (5 PM) shipments up to 200 lbs and/or Length, Width or Height of up to 60 inches and 45 miles max.

If the distance to your destination is: 0-30 miles, your package(s) must be ready by: 1 PM
If the distance to your destination is: 31-45 miles, your package(s) must be ready by: Noon

Rush Courier Service gets your shipment to its destination within hours. Rush Courier shipments up to 200 lbs and/or Length, Width or Height of up to 60 inches

If the distance to your destination is:
0-5 miles, your shipment will arrive within 2 hours of ready time
6-10 miles within 2.5 hours of ready time
11-15 miles within 3 hours of ready time
16-25 miles within 3.5 hours of ready time
26-35 miles within 4 hours of ready time
36-45 miles within 4.5 hours of ready time
more than 60 miles TBD

FREIGHT SERVICE LEVEL

Freight Service shipments are for less-than-truckload (LTL) Max dimensions LxWxH - 14' x 8' x 7'. Requests are processed in the order they're received and placed in cue for completion by end-of-day (5 PM). 

IS DELIVERY SERVICE ONLY AVAILABLE DURING REGULAR BUSINESS HOURS?
No. We are available for after hours, weekends, or holidays by special appointment. Bigfoot Delivery's regular business hours are Monday-Friday, 8 AM-5 PM Pacific Time. 

Please feel free to Contact us with any questions you have about Bigfoot Delivery's services.